PlayStar takes the privacy of Pakistani players seriously. This policy explains exactly what personal information we collect, why we collect it, how we use it, and what rights you have over your own data. No jargon — just plain, honest answers.
Before you read the full policy, here's an honest plain-language overview of the six most important ways PlayStar handles your data as a Pakistani player.
The table below sets out exactly what categories of personal data PlayStar collects from Pakistani players, the purpose for collecting it, and how long it is retained.
| Data Category | What We Collect | Purpose | Retention |
|---|---|---|---|
| Identity Data | Full name, date of birth, CNIC number (for KYC verification) | Account registration, age verification, AML compliance | 7 years after closure |
| Contact Data | Email address, mobile phone number, city/province | Account communication, support, marketing (if opted in) | Duration of account + 2 years |
| Financial Data | PKR deposit/withdrawal records, payment method identifiers (masked) | Transaction processing, fraud prevention, AML compliance | 7 years (regulatory) |
| Technical Data | IP address, device type, browser, operating system | Security monitoring, fraud detection, platform optimisation | 13 months rolling |
| Usage Data | Games played, bets placed, session times, feature interactions | Responsible gaming monitoring, personalisation, product improvement | Duration of account + 1 year |
| Marketing Preferences | Email/SMS opt-in status, promotion interaction history | Sending relevant offers and bonus communications (consent only) | Until opt-out + 6 months |
| Support Data | Chat transcripts, email history, complaint records | Resolving queries, quality assurance, regulatory compliance | 5 years after interaction |
PlayStar is the operator of the online gaming platform accessible at playstar-khelo.com. We are the data controller for all personal information collected through the PlayStar website, mobile interface and any associated services. When this policy refers to "PlayStar", "we", "us" or "our", it means the PlayStar platform and its operating entity.
This Privacy Policy applies to all registered players and visitors to the PlayStar platform in Pakistan and any other territory where PlayStar is permitted to offer its services. If you have questions about how we handle your data, the primary contact is our Data Protection team, reachable at privacy@playstar-khelo.com.
PlayStar collects personal data through several channels. Understanding these helps you know exactly when and how your information enters our systems:
PlayStar only processes your personal data where we have a lawful basis to do so. The applicable legal bases are:
Your personal data is used by PlayStar for specific, well-defined purposes. We do not use data for purposes beyond those described here without obtaining fresh consent or establishing a new lawful basis:
PlayStar does not sell your personal data. We share data only with third parties that are directly involved in providing services to PlayStar, and only to the extent necessary for those services. The categories of third parties are:
Important: PlayStar requires all third-party data processors to maintain appropriate security standards, use data only for the specified purpose, and not retain data longer than necessary. We review data processing agreements with third parties regularly.
PlayStar's primary data infrastructure is designed to serve Pakistani players. Some of our technology and service providers operate from other countries, which means your data may be transferred internationally in the course of delivering our services.
Where such transfers occur, PlayStar ensures that appropriate safeguards are in place. These include contractual clauses that impose obligations on the receiving party to protect your data to the same standard as required under applicable data protection principles. PlayStar does not transfer data to jurisdictions that do not provide adequate protection without implementing additional safeguards.
If you have concerns about where your data is processed or want more information about the specific safeguards in place for any particular transfer, please contact our Data Protection team at privacy@playstar-khelo.com.
PlayStar takes technical and organisational security seriously. We implement the following measures to protect your personal data:
Note: While PlayStar employs strong security measures, no system is completely immune to threats. You can help protect your account by using a strong, unique password, enabling two-factor authentication where available, and never sharing your login credentials with anyone.
As a player on PlayStar, you have meaningful rights over your personal data. These rights can be exercised by contacting privacy@playstar-khelo.com or through your account settings where available. PlayStar will respond to all valid rights requests within 30 days.
You can request a copy of the personal data PlayStar holds about you. We'll provide this in a clear, readable format free of charge.
If any personal data we hold about you is inaccurate or incomplete, you have the right to have it corrected promptly.
You may request deletion of your personal data. This right is subject to legal retention obligations — financial and KYC records must be kept for regulatory compliance regardless of an erasure request.
In certain circumstances you can ask PlayStar to pause processing of your data while a dispute is investigated, without your data being deleted.
Where data is processed by automated means on the basis of consent or contract, you can request it in a structured, machine-readable format.
You can object to PlayStar processing your data for direct marketing at any time. You can also object to processing based on legitimate interests where you believe it impacts your rights.
PlayStar uses cookies — small text files stored on your device — and similar tracking technologies to make the platform function correctly and to understand how players use it. The table below explains each category of cookie PlayStar uses.
You can also manage cookie preferences through your browser settings. However, disabling essential cookies will prevent PlayStar from functioning correctly. For most Pakistani players using mobile browsers (Chrome for Android, Safari for iOS), cookie settings are accessible through the browser's privacy or site settings menu.
PlayStar is an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. Age verification is a mandatory step in the account registration and verification process. If PlayStar becomes aware that personal data has been collected from a minor, that account will be immediately closed, all funds returned through the registered payment method, and all personal data deleted.
If you believe a minor has registered on PlayStar, please contact us immediately at support@playstar-khelo.com. We take child protection seriously and will act promptly on any such report.
PlayStar sends marketing communications — including emails and SMS messages about bonuses, new game launches, promotions and special offers — only to players who have explicitly opted in to receive them. Marketing consent is gathered during registration and can be updated at any time through your account's communication preferences section.
Every marketing email from PlayStar includes an unsubscribe link that immediately removes you from all marketing lists. SMS marketing can be stopped by replying STOP to any PlayStar SMS. Opting out of marketing does not affect transactional communications — we will still contact you about account activity, security alerts, and important platform updates.
Preference Centre: Log into your PlayStar account and navigate to Settings → Communication Preferences to manage exactly which types of messages you want to receive and through which channels.
PlayStar may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When material changes are made, we will notify registered players by email or through a prominent notice on the PlayStar platform before the changes take effect. The updated policy will always be accessible at playstar-khelo.com/privacy-policy.
The "Last Updated" date at the top of this policy shows when it was most recently revised. Continued use of PlayStar after the effective date of any revision constitutes your acceptance of the updated policy. If you do not agree with any changes, you have the right to close your account before they take effect.
If you have any question about this Privacy Policy or how PlayStar handles your personal data, or if you want to exercise any of your data rights, please contact us:
If you are not satisfied with PlayStar's response to a privacy concern or data rights request, you have the right to raise a formal complaint. Details of the formal complaints process are available on request from the support team.
This Privacy Policy was last updated on 1 January 2025. By using PlayStar on or after this date, you confirm you have read the current version and understand how your data is processed.